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Return & Refund Policy

You may return new unworn and containing all original packaging and tags items within 15 days of delivery for a full refund (not including shipping cost). Request for return must be received within 3 business days of receipt of items. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply log-in to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


For Return Contact Us
Email: sales@rakelsshoes.com
Phone: 1-213-742-0434


Return Address
Rakels Shoes
743 E Pico Blvd
Los Angeles, CA 90021



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